Returns & Refunds

30-day returns

We want every toy to bring a smile. If you are not completely happy, you may return eligible items within 30 days of delivery.

Eligibility

  • Items must be unused, in original condition and original packaging.
  • Proof of purchase (order number) is required.
  • For hygiene reasons, opened bath toys and teething items cannot be returned unless faulty.

How to start a return

  1. Email contact@zeehills.shop with your order number and the item(s) you wish to return.
  2. We will reply with return instructions and the return address.
  3. Pack the item securely and ship it back using a trackable service.

Refunds

Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable unless the item arrived damaged or incorrect.

Damaged or wrong items

If you received a damaged, defective or incorrect item, contact us within 7 days of delivery with photos, and we will send a replacement or full refund at no cost to you.